fax, printer etc.) Ensured guest requests are met, billing instructions are followed, and valid method of payment established. Concentrated on cleanness and neatness of desk and office areas. Front Desk Agent Resume Examples & Samples Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings) Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel Bank out at the end of the shift by following the blind drop procedures strictly. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. All front desk agent resume samples have been written by expert recruiters. General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations. Available any time for guests to deal with their problems and complaints. Management Student Of The Philippines Region Iii Chapter. Your summary should provide an overview of your company and expectations for the position. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. Handle customer complaints or refer dissatisfied customers to a manager. For more information on what it takes to be a Hotel Front Desk Agent, check out our complete Hotel Front Desk Agent Job Description. Ensured transportation of guest to and from the hotel and managed their luggage. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. Strong multitasking, communication and interpersonal skills. Handled front desk operations for 100 guest and 300 rooms per day. Handled all reservations also booking events and private parties. Front desk personnel are the face of your business. Handled check in and check out for 825 room AAA four diamond property, Performed job functions with attention to detail, speed and accuracy, Designed and implemented guest's room accommodations according to their interest, Managed discrepancies involving check-in/ check-out process, Answered phones to take reservations and/or respond to guest service requests, Trained in housekeeping for preemptive room turnovers, Sold two thousand dollars of room revenue in The month of July, Earned the responsibility to personally attend to casino VIPs and top guests, Managed the booking and billing of guest reservations, checked guests in and out of their rooms, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guests complaints, Upheld cleanliness, organization and positive morale within the work area. Front Desk Agent Resume Sample. Process all guests requests and relay messages, Complete designated cashier and closing reports in the computer system, Handles multiple calls as switchboard operator, Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, Perform other job duties assigned by the Supervisor, Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. Reports on the new world of work, … Write a Front Desk Resume Objective or Summary. Front Desk Officers represent the first contact of a company with its customers. Checking guests in/out of hotel using computer system. Our hotel front desk agent resume templates guide you step-by-step through the process of crafting the perfect resume for this rewarding job. Whether it’s at a hotel reception or at the local … Find and customize career-winning Front Desk Agent resume samples and accelerate your job search. For example, computer literacy, good communication skills and ability to multi task. Greeted and registered guests for their stays at hotel. Let prospective front desk staff know exactly how you’d like them to apply, whether by emailing a resume, applying in person, or clicking on the “apply” button at the top of the job listing. Front Desk Agent, 05/2011 - Current The Courtyard by Marriott - Fairfield, California Hotels and Lodging Assist guests with reservation bookings, Contact clients for events being held within the property, Settle credit card disputes, Run systems reports successfully, Send, Recieve, and file faxes. Menu Close Resumes; Articles ; Menu. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Contributed tactful demeanor, outstanding customer service and hospitality. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Ensured that all wake up calls are handled promptly and properly. Notice how the jobseeker lists customer service, cash handling, knowledge of MS Office, interpersonal skills, and the phrases, “professional and neat,” and “reliable and resourceful,” in her qualifications section. Welcome, register, and assign rooms and issue room key cards to the guests. Handled mail, package, and message with due procedures. Job Summary The Elk Neck Beach Resort is currently recruiting a hotel front desk agent for our reservations department. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. Every hiring challenge, rates and engagement are hot topics in the most popular job boards today. Answer guest and staff phone calls and direct them to appropriate parties. Your skills list should include between six and eight bullet points. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. Reconcile all daily accounting data, both manual and computerized. Provide information about services available in the hotel and in the community. Upgraded guests into a higher priced room when possible. Demonstrated adeptness at managing customer concerns. A front desk agent performs receptionist and customer service work for a resort or hotel, helping to represent a business in the best way possible. They welcome and orient new guests and issue room keys. Read through logs to determine day's events in order to best accommodate all guests. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Free workable has a pleasant and post your ad on the most popular job boards today. Communication and coordination with other departments. They essentially check guests in and out, make room reservations and track and report room statuses and rates. Additionally, a front desk agent will manage and update information regarding room availability, rates, and available amenities. Advise housekeeping which rooms have been vacated and are ready for cleaning. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. The front desk agent resume sample starts off with a three-statement summary of the candidate’s professional experience. Scheduled reservations for overnight stays or extended stays. Assist guests during check-in and check-out procedures. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Job brief. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. 1. Inform guests of all available services and amenities. Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system. Now put it to work. Building positive relationships and communicating well to guest, Collecting payments for room and tax from guest manually and electronically, Providing information regarding hotel policies and activities, Maintaining inventories relevant to vacancies, reservations and rooms. Accommodated special requests whenever possible. Front Desk Agent. Responded to complaints and situations that required immediate attention. All rights reserved. Find out what is the best resume for you in our Ultimate Resume Format Guide. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Took reservations and assisted guests with general services. Provide guests with information regarding hotel services, amenities, tourist events and attractions. Organized front desk files and desk areas. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Also performed tasks using Microsoft Word, Excel and Power point. Assist incoming guests with the check-in/out process of the hotel. Process guest arrivals and departures, including all necessary payments. © 2020 Job Hero Limited. Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing. Front Desk Agent Resume Sample 5.0. Front desk agents work in different sectors including the hospitality and travel sector where their job description entails receiving each customer and guest that walks into the organization. Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. Used strong communication skills to collaborate with other departments to ensure efficient guest focused service, and schedule reservations at other properties owned by same company. Worked closely with housekeeping coordinating room turnovers, maintenance requests, and maintained up-to-date status reports. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Bad news: The HR people will skim your resume … Management greatly appreciated the competence and relative stability my presence brought to the job. Front Desk Supervisor Resume Examples. Lead Front Desk Agent Resume Objective : 4+ years of experience as a Front Desk Agent is now seeking employment that will allow me to grow professionally while being able to utilize my strong organizational, educational, and exceptional people skills. Represented hotel in a professional manner with reservation status, payments and room assignments. Handle & coordinate room assignments and pre-arrivals. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. This is the perfect position for someone who is friendly and outgoing and who enjoys helping others. Accommodates special requests whenever possible. Verified reservations and received payments. Scan a couple of front desk agent job ads and note down the most common requirements. Assisted Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Ensured to balance each clerk's shift reports and deposits. These are some examples of job descriptions we have handpicked from real Front Desk Agent resumes for your reference. Works well on a diverse team and possesses strong multi-tasking abilities. Supervised access to safe deposit boxes and guest key storage area. Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Been written by expert recruiters each clerk 's shift reports and deposits and staff calls! At all times its guests and need to make sure customers feel.... Sample hotel front Desk Agent job Description and resume examples, employment, and valid method payment... 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